Conversational Developer

Job Title:

Conversational Developer

Capgemini invites a full‑time Conversational Developer to join our team in Nashville, TN.

We empower you to shape your career in a collaborative, global community. As a Conversational Developer, you will design and build intelligent virtual agents that enhance customer interactions and drive business outcomes.

• Design, develop, and test Dialogflow CX flows, including fulfillment and integration.
• Write and maintain Python‑based webhook services and automation scripts.
• Architect solutions on Google Cloud Platform, leveraging relevant services for CCAS.
• Implement webhooks, RESTful APIs, and backend integration patterns.
• Integrate telecom systems such as CRM, billing platforms, and IVR.
• Apply Gen AI, Playbooks, and CCAI Insights to improve agent performance.
• Collaborate with cross‑functional teams and provide technical guidance to peers.

• 5+ years of experience in software engineering; 3+ years designing conversational interfaces or virtual agents, preferably in the telecom domain.
• Bachelor’s degree in Computer Science, Telecommunications, or related field.
• Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
• Experience with Speech‑to‑Text, Text‑to‑Speech, and Agent Assist.
• Knowledge of telecom challenges such as call routing, number portability, and service provisioning.
• Proficiency with analytics tools for conversational performance tracking.
• Familiarity with Agile methodologies and design thinking.

The base compensation range for this role in Nashville is $62,200 to $150,250. Actual compensation may vary based on location, experience, and other factors.

• Paid time off based on employee grade (A‑F):
  Vacation 12‑25 days, Company holidays, Personal Days, Sick Leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans such as 401(k) in the U.S. or RRSP in Canada.
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

Compensation (including bonuses, commissions, or other incentives) is not earned, vested, or payable until it becomes due under the applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program, supporting meaningful engagement with Indigenous communities across Canada.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Capgemini may capture your image (video or screenshot) during the interview process for verification purposes.