ServiceNow Developer Job Nashville area,Tennessee USA,Software Development

DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions.

A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world’s leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day

Roles & Responsibilities

Service Now Development and Configuration Design, develop, configure, and maintain Service Now applications, modules, and platform components, with a focus on CSM or FSO. Build and enhance workflows, Flow Designer flows, playbooks, catalog items, forms, fields, client scripts, business rules, UI policies, and other platform capabilities. Implement solutions aligned with business requirements, technical specifications, and the Smart Apps product roadmap. Follow Service Now development standards and best practices to ensure scalability, maintainability, security, and performance.

System Integration Design, develop, and maintain integrations between Service Now and internal or third‑party systems using REST and SOAP APIs. Leverage Integration Hub and related integration capabilities to automate business processes and enable seamless data exchange. Troubleshoot integration issues and ensure data consistency, reliability, and security across connected systems.

Application Customization and Enhancement Develop custom functionality using JavaScript and Service Now scripting capabilities. Customize user experiences and application components using appropriate web technologies, including HTML and CSS, where applicable. Evaluate platform-native capabilities and reusable components before implementing custom solutions. Identify opportunities to improve existing applications, workflows, and processes.

Data Management Configure and manage data imports, exports, mappings, and transformations. Maintain data quality, integrity, and consistency across Service Now applications. Support data validation, migration, and troubleshooting activities as required.

Testing, Troubleshooting, and Support Diagnose and resolve application defects, configuration issues, and production incidents. Perform unit testing, integration testing, regression testing, and other relevant quality assurance activities. Develop and maintain automated tests using the Automated Test Framework (ATF), where applicable. Support deployments and post‑release validation to ensure the stability and reliability of delivered solutions.

Documentation and Collaboration Create and maintain technical documentation covering application design, configurations, integrations, customizations, and deployment procedures. Collaborate with product owners, business analysts, architects, QA teams, and other developers to deliver solutions that meet business expectations. Participate in Agile ceremonies, technical reviews, and solution design discussions. Provide technical guidance and…