ServiceNow Developer

Premise Health is Different on Purpose

Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs.

Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit

The Service Now Developer will be part of the team responsible for supporting Service Now and related business applications. Responsibilities include day-to-day platform maintenance, prompt resolution of unplanned issues affecting end users, development and configuration of enhancements that support business needs, and end-user support as needed.

This is a full time, hybrid,Service Now Developer role located in Brentwood, TN.

What You'll Do:

• Develop and configure out-of-the-box and custom applications using no-code, low-code, and pro-code approaches while following Service Now best practices for security, scalability, maintainability, and platform longevity.
• Participate in business and technical discussions and provide input on the feasibility, effort, and potential impact of requests.
• Collaborate with team members and apply established development standards and best practices to support a consistent approach to system modifications.
• Collaborate with the business and other Business Application team members to validate business requirements and any considerations (security, scalability, limits).
• Collaborate with developers for other systems as needed to create and maintain integrations across the business.
• Perform custom development (as required) and 3rd party integrations.
• Create, edit, and maintain a complex series of Service Now work flows.
• Carry out unit-testing and defect resolution.
• Carry out migration of the changes to production.
• Create and maintain technical design and documentation, with feedback from business.
• Maintain Premise Health’s Service Now environment
• Work with integrated platform teams to troubleshoot and resolve cross-system issues as needed.
• Participate in code reviews to ensure code quality and adherence to best practices
• Manage and update workflows and approvals.
• Work with third party applications including Jira, Wrike, Falcon Shield, among others.
• Stay current with Service Now releases and corresponding documentation. Recommend the implementation of new functionalities when beneficial.
• Proactive system maintenance including Security Reviews, Release Updates, and Impact.
• Seek out ways to utilize Service Now University and Impact Accelerators to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace.
• Assist with release cycles and story development for Agile methodology.
• Perform other duties as assigned by leader.

What You'll Bring:

• Bachelor’s Degree or equivalent work experience.
• Service Now Certified System Administrator certification required or obtained within an 6 months after hire
• Additional Service Now certifications, such as Certified Application Developer or implementation specialist credentials, preferred.
• 3+ years of experience as a Service Now Administrator and/or Developer.
• 2+ years of system administration experience.
• 2+ years of JavaScript development experience.
• Experience building custom applications
• Experience in gathering and analyzing requirements to improve existing processes
• Previous experience integrating with third-party applications
• Previous exposure and/or participation with large scale projects

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive…