Customer Service Landside

Description

As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes.

BNA receives no local tax dollars.

Hiring Process:

• Apply online
• Interview(s)
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen and breath alcohol test
• Onboarding
• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications until filled.

Salary Range: $36,354 - $61,977

* Final pay offer will be based on relevant skills and experience to the position.

Shift: Saturday and Sunday: 6am-2:30pm;
Monday, Thursday:
Friday 8am-4:30pm;
Tuesday and Wednesday: OFF

Job Summary: The Customer Service, Landside is responsible for assisting in the transfer of airport guests and enforcing the airport commercial ground transportation policy. Other responsibilities include providing information about the airport, the Nashville community, and various entertainment activities available to visitors.

• Counsels ground transportation operators on the proper rules of operation.
• Monitors and operates computerized transportation access equipment, including daily input and occasional repairs.
• Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.
• Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy.
• Controls the flow and parking of commercial vehicles on the ground transportation level.
• Enforces airports commercial ground transportation policy.
• Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.
• Maintains daily event log to document discrepancies.
• Takes administrative action against a driver/company in the absence of supervisory personnel.
• Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

• Safety and Security:
  Knowledge of equipment, policies, procedures, and strategies to promote safety and security.
• Communication:
  Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
• Conflict Management:
  Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict.
• Receiving Direction:
  Skill in receiving and following written and oral direction.
• Relationship Building:
  Skill in establishing and maintaining effective and professional working relationships with others.
• Written Comprehension:
  Ability to read and understand information and ideas presented in writing.
• Attention to Detail:
  Is careful about detail and thorough in completing work tasks.
• Disability Awareness:
  Attends to the special needs of customers with disabilities.
• Service Orientation:
  Actively looks for ways to help people.
• Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.

Qualifications:

Required:

• H.S. Diploma or equivalent.
• 2 years of customer service experience.

Preferred:

• Valid CLASS D Driver's License.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.