Routing Coordinator - Weekend Shift

zTrip | North America's Largest Taxi Transportation Provider

At zTrip, reliable transportation depends on strong operational coordination behind the scenes. We're seeking a motivated and detail-oriented Routing Coordinator
- Weekend Shift to help manage trip coverage, support drivers, and ensure passengers receive dependable service throughout the weekend.

This role is ideal for someone who excels in a fast-paced environment, enjoys solving problems on the fly, and can effectively balance multiple priorities while maintaining excellent communication with both drivers and customers.

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Career Growth Opportunities
• Professional Development and Training
• Stable, Team-Oriented Work Environment
• Opportunity to Make a Direct Impact on Daily Operations

• Coordinate driver assignments to ensure efficient trip coverage and service availability.
• Monitor active trips and transportation activity throughout the shift.
• Adjust routes and assignments as operational needs change.
• Identify and resolve service delays or coverage gaps quickly and effectively.
• Help maximize service efficiency while maintaining customer satisfaction.

• Serve as a primary operational contact for drivers during weekend shifts.
• Provide trip information, route updates, and scheduling assistance.
• Assist drivers with operational questions and service-related concerns.
• Communicate important updates and instructions in a timely manner.
• Support drivers in maintaining smooth and efficient transportation operations.

• Assist with customer inquiries regarding transportation services and trip status.
• Address service-related issues professionally and courteously.
• Coordinate solutions for scheduling adjustments and service requests.
• Ensure a positive experience for passengers through effective communication and support.

• Maintain accurate records of trips, service activity, and operational communications.
• Complete data entry and administrative tasks as required.
• Assist with operational reporting and documentation.
• Ensure compliance with company policies and procedures.
• Support daily workflows that contribute to overall operational success.

• Work closely with operations, customer support, and management teams.
• Share critical service updates and operational information.
• Assist with process improvements and efficiency initiatives.
• Contribute to a positive and professional team environment.

• Previous experience in dispatching, transportation, logistics, scheduling, routing, customer service, or operations coordination preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to make sound decisions in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Experience using dispatch, scheduling, or fleet-management software is a plus.
• Proficiency with basic computer applications and data entry.
• Valid driver's license required.

• Strong attention to detail and organizational skills.
• Ability to remain calm under pressure.
• Excellent communication and customer service abilities.
• Resourceful, proactive, and solution-focused mindset.
• Ability to prioritize tasks and adapt to changing operational demands.
• Commitment to teamwork, reliability, and operational excellence.

Weekend Shift:
Friday, Saturday & Sunday | 4:00 AM - 2:00 PM

• Join the transportation company that helps keep communities connected every day.
• Play a vital role in coordinating services and supporting drivers in real time.
• Gain valuable experience in transportation operations and logistics.
• Work with a supportive team that values accountability, communication, and teamwork.
• Build a stable career with advancement opportunities in a growing organization.
• Make a direct impact on service quality, efficiency, and customer satisfaction.