Director Of Gaming Operations

Job Overview

Position:
Director of Operations (Casino Manager)

Reports To:

VP/General Manager

Education:

College degree preferred but not required.

Experience:

Minimum 5 years in Casino Management with recent work experience in Table Games operations in jurisdictions with table limits over $5.
In-depth experience in all table games (Blackjack, Craps, Roulette, etc.) and thorough knowledge of scheduling, budgets, analysis, and the state's ICMPs (Internal Control Minimum Procedures). Must be able to obtain and uphold the required state gaming license(s).

Schedule Requirements:
Able to work a flexible schedule based on business needs, including nights, weekends, holidays, and other occasions.

• Directly responsible for the overall operations of the table games and slots departments.
• Develop a team that is dedicated to exemplary guest service, ongoing training, and open communication among all team members.
• Create workable and dynamic job descriptions for all positions.
• Prepare annual budgets, operating forecasts, review capital expenditures, and other required departmental reports.
• Approve all team member performance appraisals and commensurate wage and salary increases.
• Write and enforce all department policies and procedures and ensure implementation and compliance with all other company policies.
• Ensure all Table Games personnel comply with State Gaming ICMPs.
• Direct and communicate with all Slot management team members to ensure compliance with State ICMPs.
• Coordinate with Casino Shift Managers to ensure slot operations are staffed properly for special events and in accordance with anticipated business volume.
• Develop and lead the Casino Shift Manager (CSM) Program, updating the CSM Manual and ensuring cross-training of all departments by all CSMs.
• Inform Surveillance and Internal Audit of any material shortages, asset or property misappropriation, any fraudulent activity (suspected or actual), and any known violation of State Gaming Regulations.
• Actively help set gaming policies and procedures for the company.
• In coordination with the VP/General Manager, incorporate machine percentages to meet overall company profit objectives.
• Work closely with managers and supervisors to coordinate effective casino operations.
• Address slot guests or team members behaving unethically or irregularly.
• Maintain open communication with the VP/General Manager.
• Perform other duties as assigned.

• Must be able to lift or carry up to 50 lbs occasionally.
• Must be able to stand and walk for 8–10 hours.

• Company‑paid medical insurance with buy‑up options for dependents and coverage levels.
• Affordable dental and vision insurance.
• Company‑paid life insurance.
• Wide variety of voluntary insurance options.
• Retirement options.
• Employee assistance program.
• Unlimited access to national and local discounts.
• Employee dining discount.
• Robust employee recognition program.
• Health & wellness program.
• Growth opportunities.
• PTO schedules that promote work/life balance.

Casino employees may be required to obtain a Mississippi Gaming License. The cost of the license is covered by Saratoga Casino Holdings, LLC, and travel to Jackson, MS will be mandatory for this licensing process.

Saratoga Casino Holdings, LLC, and its subsidiaries are equal‑opportunity employers and are strongly committed to workforce diversity. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Magnolia Bluffs is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.

Director

Full‑time

Management and Manufacturing

Gambling Facilities and Casinos