Implementation Coordinator

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Full Time Operational Level Natchitoches, LA, US

The Implementation Coordinator is responsible for managing the transition of new business into Liviniti effectively, accurately and timely. This individual ensures consistent customer satisfaction during implementation by collaborating with client teams, and continually interacting with customers and consultants. The Client Services Implementation Coordinator is ultimately accountable for not only delivering a successful project but creating the foundation of the business relationship and successfully executing the delivery of additional revenue to Liviniti.

In addition, this individual is responsible to ensure project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the implementation process. The Implementation Coordinator also:

• Develops and builds client business relationships by delivering a positive on-boarding experience, including clear rules of engagement, orientation to Liviniti processes and services, communication of client commitments and expectations to internal partners, and successful transition from implementation to maintenance of business.
• Adheres to strict procedural and quality standards including thorough and accurate documentation, testing protocols, claims analysis and thorough understanding of client technical and service specifications.
• Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to Leadership internally/externally.
• Leads and/or manages the implementation process, including timely and accurate documentation/sign off of the Implementation Plan Setup Document and other related documents, communication of client commitments and expectations to internal partners, interpreting and providing context for client requests, ensuring appropriate review and customer sign-off, leading site visits and conference calls, and related responsibilities to ensure flawless implementations.
• Facilitates conflict management and resolution, if necessary, this would be inclusive of internal and external partners.
• Builds and maintains client relationships by ensuring appropriate levels of service and operational support during the implementation process, including establishing clear rules of engagement and roles and responsibilities for implementation success.
• Manages the project in compliance with the client service agreement eliminating any risks to Liviniti for non-adherence including managing the client and consultant to stay within the executed contract.
• Partners with multiple business units and teams to ensure the accuracy of claims adjudication set ups and ongoing client needs.
• Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve claims adjudication accuracy.
• Manages an assigned book of business with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships.
• Accountable for understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client.
• Actively supports members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals during the…