Centralized Scheduler

Job Type: Full-time

Location:

NRMC OB/GYN Associates
Department: NRMC OB/GYN ASSOCIATES

The Centralized Scheduler schedules patients for all Specialty Clinic groups, tests and procedures. This position coordinates processes with hospital departments and physician office staff and supports effective and efficient department operations. The Scheduler will be responsible for scheduling all clinic visits, no matter of group, all hospital testing and surgeries if needed. The Scheduler will also be responsible for doing this routine in Caretracker and Meditech, to eliminate having to call Scheduling in the hospital for duplicate actions.

Primary Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.

A. Scheduling

Coordinates events with department control person, supporting and maintaining

blocktime rules and requirements; schedules patients for non-invasive

procedures and lab studies such as all forms of imaging, cardiovascular studies,

neurodiagnostics, therapeutic respiratory treatments, office visits and other telephoned or faxed laboratory studies; identifies availability of medical and technical staff and communicates prep information to patient and/or physician’s office.

B. Administrative

Receives and reviews patient demographic and financial information; verifies

appropriate diagnosis for scheduled event; communicates scheduled events to

areas involved in patient process and patient care to facilitate patient care flow;

performs daily quality assurance checks; verifies accuracy of schedule for

upcoming week.

C. Record Keeping and Reporting

Generates accounting productivity report one week of each month to monitor

telephone usage.

Attends staff meetings as required; participates in emergency and disaster

situations; performs miscellaneous duties as deemed appropriate and when

assigned by supervisor.

• Ability to type 35 wpm.
• Ability to read, write, speak, understand, and communicate effectively in English.
• Knowledge of medical terminology required.
• Knowledge of admitting procedures required.
• Ability to communicate well with people one-on-one, both in person and on the telephone.
• Knowledge of basic computer knowledge.
• Ability to pay close attention to details.
• Ability to respond calmly and courteously when confronted with upset customers.
• Ability to use appropriate discretion in handling confidential information and materials.
• Ability to work with minimum supervision.
• Ability to handle demand of numerous phone calls and frequent interruptions.

Supervisory Responsibility

None.

Required Education and Experience

• High school diploma or GED required.

Preferred Education and Experience

• Three years of clerical experience involving customer service or meeting and dealing with the public, one year of which must have been in a medical office or hospital setting.

Although Natchitoches Regional Medical Center has earned many awards for quality and service, the greatest honor NRMC holds is the trust of our patients and their families. Record numbers of families across Natchitoches, Winn, and Sabine parishes are making NRMC their first choice for healthcare and choosing NRMC for their health journeys.

As a result, NRMC has become intricately woven into their life stories and family histories. Each day, they share stories of lifesaving care in the emergency room, surgery and medical units, as well as, the many joyful moments of recoveries and births. These remarkable moments are at the heart of all that NRMC Associates do. Our core purpose is and always will be to care for our community.

At NRMC, Associates, our Board, Physicians, and Volunteers are succeeding in creating a Zero Harm culture where everyone is positive, proactive, and accountable. NRMC is a learning organization where yesterday’s events and efforts serve as a baseline for today’s improvements; where people think about people and how best to serve; and where professionals acknowledge and address not only successes, but also any failures, so improvements are made each and every day.

In addition to offering competitive medical, dental, and vision plans for our associates, their spouse, and/or child(ren), NRMC offers other unique benefits such as:

• Health Insurance with 90% coverage when using NRMC services
• 50% off of medical bills from NRMC physician services
• Free generic prescriptions at our pharmacy
• Free and priority access to our Walk-In Clinic
• Health plan premium discounts with annual wellness compliance
• Employer paid long term disability and life insurance policy
• Flexible spending accounts (health care and dependent care)
• Medical Expense Reimburse Account (MERP)