Health Information Management Technician

General Description Under the direct administrative supervision of the Sr. IT Manager, the HIT Technician serves as a subject matter expert for Electronic Health Record (EHR) system and all related clinical systems utilized by OMC to deliver its full scope of services. This position is responsible for supporting the effective use, configuration, maintenance, and optimization of EHR and clinical information systems that support OMC's delivery of patient care and operational services.

Primary responsibilities include providing end-user training, developing and maintaining training materials, implementing approved system configurations, monitoring the integrity and accuracy of clinical documentation, performing audits, and producing routine and ad hoc reports to support operational performance, compliance, and executive  addition, the HIT Technician provides general IT support, including employee IT onboarding, troubleshooting hardware and software issues, assisting with technology improvement initiatives, supporting business continuity and emergency response efforts, and serving as a liaison between OMC and authorized vendors to ensure effective system performance and support.

The HIT Technician contributes to the overall mission of OMC IT Services by helping ensure that information systems are reliable, secure, compliant with applicable laws and regulations, and aligned with organizational goals. The key priorities of OMC IT Services are to ensure that systems remain operational and available to support patient care while maintaining the highest standards of security, privacy, and regulatory compliance.

Key Responsibilities:

Provides basic IT support to ensure OMC's technology systems remain reliable, secure, and available to support patient care and business operations. Assists with user support, system maintenance, technology projects, vendor coordination, and IT onboarding and offboarding activities. Supports the implementation of technology solutions and contributes to maintaining compliance with organizational policies, industry standards, and applicable regulations.
· Support IT onboarding and offboarding activities, including account management, system access, equipment deployment and retrieval, and user orientation to IT resources, policies, and procedures.
· Provide first-level technical support for hardware, software, telecommunications, EHR systems, and other technology-related issues.
· Install, configure, maintain, troubleshoot, and upgrade computer equipment, software applications, network-connected devices, and communication systems.
· Support the implementation and maintenance of technology systems and projects, including researching solutions, coordinating with vendors, and assisting with planning and deployment activities.
· Assist the Sr. IT Manager with the operation, maintenance, and support of network, telecommunications, and data communication systems across all OMC locations.
· Perform routine system maintenance, software updates, backup verification, equipment inventory management, and documentation of technology assets and services.
· Maintain records of IT resources, user accounts, system access, and other technology-related documentation in accordance with organizational policies and procedures.
· Monitor compliance with IT policies, procedures, and security standards, and recommend improvements as needed.
· Stay current with emerging technologies, industry best practices, and organizational technology needs.

Other Duties as Assigned:
· Assist with IT inventory, asset management, and storage maintenance
· Participate in special projects and initiatives as assigned by the Executive Officer and/or Sr. IT Manager.
· Serves as a member of the Emergency Response Team and…