Customer Support Specialist

Customer Support Specialist

Join the Scruba Dub Team! Scruba Dub Auto Wash Centers, New England's premier car wash, is seeking a dynamic Customer Support Specialist to join our team in Natick, MA. As a 60 year old family business, Scruba Dub is proud to be both a Boston Globe and USA Today Top Workplace!

As a Customer Success Specialist, you'll be the friendly helpful face of Scruba Dub, interacting with customers in-person, over the phone and via email. You'll have the opportunity to make a real difference by resolving issues, answering questions, and ensuring customer satisfaction for our many unlimited members and other customers.

What You'll Do:

• Provide top-notch customer service, both in-person and over the phone
• Educate customers about our products and services
• Efficiently troubleshoot and resolve customer concerns
• Maintain accurate customer records in our database
• Stay up-to-date on our evolving products and services
• Assist with our unlimited membership program
• Data entry from different reporting systems
• Small incident report triaging
• Maintain clean and organized office and lounge area

What You'll Need:

• Previous experience in customer service, sales, or a related field
• A knack for building strong relationships with customers
• The ability to juggle multiple tasks and prioritize effectively
• A positive and professional attitude
• Excellent written and verbal communication skills
• Proficiency in Gmail, Word, and Excel

Why Join Scruba Dub?

• Competitive Pay: $22-24+ per hour, based on experience
• Comprehensive Benefits:
  Medical, dental, and vision insurance with employer contributions
• Paid Time Off:
  Enjoy paid vacation, sick, and holiday time
• Perks:
  Free car washes and discounts on detailing services
• Retirement Savings: 401(k) plan with a 3% employer match
• Educational Opportunities:
  Tuition reimbursement and scholarships available
• Join a fun, Award-Winning team! We're recognized as a Boston Globe and USA Today Top Workplace! Ready to discover why? Apply today!

Requirements:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Microsoft Excel: 1 year (Required)
• Microsoft Word: 1 year (Required)