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Lead Zendesk Architect CCaaS & Integrations
Job in
Natick, Middlesex County, Massachusetts, 01760, USA
Listed on 2025-12-21
Listing for:
WillowTree
Full Time
position Listed on 2025-12-21
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Technical Support
Job Description & How to Apply Below
A leading digital consultancy in Massachusetts is looking for a Zendesk Technical Lead to oversee complex implementations of the Zendesk Suite. This role involves directing the technical delivery team, ensuring best practices are met, and serving as the primary consultant for clients. Candidates should have significant experience in contact center solutions, excel in technical leadership, and demonstrate strong integration expertise with systems like AWS and various CRMs.
The role offers a collaborative workspace that prioritizes innovation and continuous improvement.
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