Product Lead

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end‑to‑end expertise across eight core service areas:
Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in‑store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi‑billion‑dollar parent company.

Our Product Lead is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in‑office presence in a hybrid capacity 2‑3 days weekly. This role can be located in Boston, MA, Charlottesville, VA, Columbus, OH, or Durham, NC.

As a Product Lead, you’ll play a central role in defining and delivering world‑class products. The Product Lead uncovers the “why” and works closely with engineering teams to successfully bring our partners’ visions to life. You’ll follow products through implementation, managing requirements, and working with design, development teams and clients to keep development aligned with product goals.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

• Help clients define product vision and user objectives, maintaining strong client relationships
• Work with internal and external team members to define feature lists that align with the client's strategy
• Collaborate with cross‑functional teams to iteratively build solutions that are in line with time and budget constraints
• Facilitate conversations around scope management and feature prioritization
• Elicit requirements from stakeholders and manage complex requirement backlogs that consider multiple platforms
• Build a shared understanding of product requirements among all stakeholders (internal and external)
• Understand and advocate for the end‑user’s needs
• Contributes to a strategic product roadmap that prioritizes features according to the client’s vision
• Work alongside engineers to understand system architecture and data flows to guide feature development
• Manage and document technical dependencies and API needs for use in feature implementations
• Collaborate with product designers and engineers to create best‑in‑class user experiences that are feasible and within technical constraints

• 3+ years of experience in the software development industry as a Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position
• An understanding of the software development life‑cycle (SDLC) and experience working with one or more software development methodologies
• Demonstrated experience with AI technologies in personal and/or professional contexts
• Experience working closely with stakeholders to elicit and define requirements for at least one of the following platforms: iOS, Android, Web
• Strong documentation and technical writing skills, with familiarity working with user stories, acceptance criteria, use cases, flow diagrams, user personas, and API documentation
• Excellent analytical, problem‑solving, and decision‑making skills
• Ability to size solutions based on project constraints, i.e., time/scope/budget
• Experience identifying and mitigating risks that…