CIDS​/IBP Consultant

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Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries.

Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Syntax helps organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking an SAP IBP professional to support global clients through application maintenance, incident resolution, and day-to-day production support.

• Analyze, triage, and resolve SAP IBP technical and functional incidents within agreed SLA timelines.
• Manage tickets accurately throughout the lifecycle using tools such as Service Now, Jira, Remedy, or similar platforms.
• Monitor IBP batch jobs, data integration tasks, and background planning runs to ensure successful execution.
• Troubleshoot and elevate job failures, interface issues, and system errors promptly.
• Support rotational shifts and on-call coverage to maintain continuous support for global operations.
• Assist with system health checks, master data maintenance, and minor configuration updates under senior guidance.
• Work with business users and stakeholders to clarify issues, gather details, and provide status updates or guidance on standard SAP IBP functionality.
• Maintain SOPs, knowledge base articles, and incident resolution logs to support team learning and consistency.
• Collaborate with cross-functional teams to ensure service continuity and smooth operations.

• 3-6 years of hands-on experience in SAP application support or AMS environments, with a primary focus on SAP IBP.
• Experience supporting SAP IBP across one or more areas such as Demand, Supply, Inventory Optimization, S&OP, Response & Supply, or Control Tower.
• Strong understanding of SAP IBP configuration concepts, including planning areas, key figures, time profiles, and version management.
• Experience with CI-DS / SDI data integration.
• Knowledge of statistical forecasting and basic supply chain planning processes.
• Practical experience monitoring SAP background jobs, reviewing error logs, and troubleshooting failed data interfaces.
• Experience using ITSM or ticketing tools such as Service Now or Jira.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Clear written and verbal communication skills in English.
• Customer-focused, adaptable, and able to work effectively in a team environment.
• Willingness to work in rotational shifts to support global business coverage.

• Experience in production support or AMS delivery within a global SAP environment.
• Exposure to incident management, recurring issue resolution, and operational support best practices.
• Familiarity with documenting processes, maintaining knowledge articles, and improving support efficiency.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

• Any graduate degree accepted; a degree in supply chain, business, information systems, or a related field is an asset.
• SAP IBP certification or related SAP certification is preferred.
• Additional training in supply chain planning, analytics, or IT service management is a plus.

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