Residential Service Manager

Overview

Waltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first-class services with a focus on public health and safety. We innovate to create more services to keep the homes and businesses in our area safe and healthy. We focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles.

We are currently seeking a Residential Service Manager
. This position will be based out of our Natick, MA area.

The Service Manager will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational leader, you will be responsible for the overall management of the service team, including: delivering quality service, fleet management, service team sales, and overall customer satisfaction.

As an experienced and successful Service Manager, you will be required to have the following experience and skills to…

• Lead and mentor a group of front-line colleagues
• Provide highly skilled “hands-on" management
• Train and develop technicians
• Monitor scheduling and routing to drive efficiencies and productivity
• Schedule client services and route service technicians
• Motivate the service team to provide high-quality customer and technical services
• Guide service technicians in resolving client issues and concerns
• Ensure that customer expectations are met
• Have experience interacting with both commercial and residential clients
• Perform quality site inspections
• Review and submit all service-related documents and reporting
• Assist with interviewing and selecting service technicians and trainees
• Maintain inventory of equipment and supplies
• Multi-task within a fast-paced environment

• Competitive Compensation;
  Base Salary & Bonus
• Comprehensive benefit package that includes medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
• Paid Time Off (Holiday/Vacation/Sick)
• Company Vehicle & Gas Card
• Award-winning Company Paid Training!
• Smartphone, Equipment, etc.
• Opportunities for Growth, Development, and Advancement
• Awards and recognition

The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry (i.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction). Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.

• High School Diploma/GED
• Excellent communication skills
• Valid Driver’s license
• Must be 18 years of age

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions

Estimated Salary Range: $65,000 - $70,000 annually

Want to learn more about working at Waltham Pest Services? !

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities