Veterinary Receptionist; Care Coordinator; Wellesley-Natick Veterinary Hospital

Pet Vet Care Centers' Wellesley-Natick Veterinary Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

Because life is better with pets.

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

We deliver the Ultimate Care Experience — every pet, every client, every time.

That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Wellesley-Natick Veterinary Hospital in Natick, Massachusetts, is a well-established practice known for its high standards of care, strong client relationships, and supportive team environment.

• No nights, no weekends:
  Enjoy a predictable weekday schedule.
• A small, close-knit team:
  You'll join a team that genuinely supports each other. Our doctors, technicians, and client services staff work side by side, and your role as care coordinator is central to how the hospital runs. You'll work alongside an experienced care coordinator who can help you learn the ropes.
• Approachable, hands-on leadership:
  Our Hospital Manager and Medical Director are on site, accessible, and invested in your growth and wellbeing.
• A great time to join:
  We're investing in our team and our client experience, so your ideas will be heard and your contributions will make a visible difference.
• A neighborhood practice in Natick:
  As the face of a general practice with long-standing client relationships, you'll get to know clients and their pets over time.

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

• Applicants must be 18 years of age or older to be considered for this position
• At least 1 year of experience working in a veterinary, other animal care or medical setting
• At least 2 years of experience in client services

• At least 1 year of experience in a front desk / receptionist role
• Experience with Impromed practice management software

• Open to full time or part time. Hospital is open Monday to Friday, 8:00am-5:00pm.
• Must be able to work on Mondays and Fridays at minimum.
• Schedules are posted at least 5 weeks in advance and are expected to be consistent.

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid…