Veterinary Receptionist

Veterinary Receptionist | $20–$22/hour

Location: Natick, MA

Schedule: Full-Time | Four 10-hour shifts including one weekend shift;
Days

Compensation: $20–$22/hour, based on knowledge and experience

Boston West Veterinary Emergency & Specialty in Natick, MA is hiring a Veterinary Receptionist (Client Care Specialist) to support our emergency and specialty teams. If you're looking to build a long-term career in veterinary client service, you'll find a collaborative team, hands-on training, and opportunities to continue growing your skills.

Full-Time Benefits:

• CSR Certificate Program!
• Continuing Education & Uniform Allowance + Free Vet Bloom access (RACE-approved CE)
• Veterinary Technician Education Sponsor ships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• PTO + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options:
  Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program
• Referral Bonuses + Potential for a bi-annual bonus tied to hospital performance

Schedule

• Full-Time:
  Four 10-hour shifts per week including one weekend shift
• Days

Responsibilities

• Welcome clients and patients, creating a positive and supportive first impression.
• Provide compassionate customer service to pet owners navigating emergency and specialty veterinary care.
• Answer incoming calls, respond to client questions, and communicate with referring veterinarians.
• Schedule and coordinate appointments across multiple specialty departments.
• Manage appointment reminders, follow-up communications, and client correspondence by phone and email.
• Accurately maintain patient records, client information, and hospital files.
• Collaborate with veterinary technicians, doctors, and specialty teams to support an organized client experience.
• Prioritize multiple tasks while remaining calm, professional, and attentive in a fast-paced animal hospital.

Qualifications

• Previous customer service, receptionist, or client-facing experience.
• Veterinary receptionist, animal hospital, or medical reception experience is helpful.
• Strong communication, organization, and multitasking skills.
• Ability to provide compassionate service during stressful or emotional situations.
• Comfortable using computers, maintaining accurate records, and communicating by phone and email.
• A collaborative, adaptable approach and interest in building a long-term career in veterinary client service.
• Fluent English speaking and reading skills required.

About the Hospital

Boston West Veterinary Emergency & Specialty brings together Expert Care and Local Heart, combining advanced veterinary medicine with meaningful connections to patients, clients, and team members.

Our 10,000 sq. ft. specialty facility features CT, ultrasound, and advanced diagnostics. Our Emergency and Specialty teams work closely with one another and referring veterinarians to deliver thoughtful, coordinated care.

At Boston West, we value collaboration, professional growth, and making sure every team member has a voice. Our client service team plays an important role in helping pet owners feel informed and supported, particularly during difficult moments.

Surrounding Areas

• Framingham, MA & Wellesley, MA
• Newton, MA & Needham, MA
• Westborough, MA & Marlborough, MA
• Hopkinton, MA & Sudbury, MA
• Wayland, MA & Ashland, MA
• Medfield, MA & Dedham, MA
• Worcester, MA

Many team members commute from across Metro West Boston and Worcester County
, making Natick an accessible location for technicians throughout the region.

Considering Relocating?

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