Sample Intake MA

Kaycha Labs is a leading provider of innovative Cannabis and Hemp testing technologies and methods. We perform product testing to help ensure compliance with state and federal regulations. We provide comprehensive cannabis testing for potency, homogeneity, heavy metals, microbial contamination, mycotoxins, residual solvents, terpenes, and pesticides.

Job Purpose:

The Sample Intake role is responsible for the accurate receipt, documentation, and processing of customer samples in compliance with state regulations, chain of custody requirements, and internal laboratory procedures. This position ensures sample traceability within LIMS and METRC while working collaboratively with laboratory staff to prioritize workflow and meet customer needs. The role also serves as a customer-facing point of contact, requiring strong attention to detail, clear communication, and the ability to perform effectively in a fast-paced laboratory environment.

Pay: $22.00

• Responsible for the processing of customer samples for laboratory testing.following sample intake standard operating procedures and chain of custody guidelines
• Log samples into laboratory information management systems and METRC to track sample traceability.
• Photograph samples following aseptic guidelines using Logitech Webcam software
• Work collaboratively with laboratory staff and management on the prioritization of samples to meet customer needs
• Assist customers with sample submission requirements following state regulations
• Identify sample intake issues and bring issues to the attention of management for quick resolution.
• Assist in ordering supplies for the laboratory
• Assist in the disposition of samples using LIMS and METRC following state regulations
• Answering phones and communicate clearly and in a professional manner
• Customer facing responsibilities include nurturing relationships with existing and new customers
• Must be comfortable working in a fast paced environment.

Skills, Abilities and

Competencies:

• Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.
• Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.
• Ability to maintain an incredibly high degree of attention to detail and accuracy.
• Strong agility, engagement, and flexibility in an ever-changing environment.
• Working knowledge of logging data.
• Proficiency working with Laboratory Internal Management and Customer Relations Management Systems.

Education & Experience:

• High school diploma or equivalent required.
• Strong understanding of standard laboratory protocol a plus.
• Knowledge of principles, terminology, practices and techniques is a plus.
• Food science and/pr environmental experience is a plus.
• Exposure to the cannabis industry is a plus.

Other:

• Must pass Level 2 background check.
• Must be at least 21 years old.
• Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.
• Kaycha Labs is an Equal Opportunity Employer
  - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Essential Functions:

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand, handle or feel, to speak, and to hear. The employee is occasionally required to walk, sit, reach with hands and arms, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to thirty-five (35) pounds.

Specific vision abilities required for this job include close (proximity) vision, depth perception, and the ability to adjust focus.

The work environment described here is representative of that which an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The standard analytical laboratory environment is one in which potential health hazards do exist. Administrative, operations, technical, and professional staff are expected to safely operate in accordance with applicable and appropriate health and safety policies and procedures, as…