Sales Associate

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident and effortless style, while Bonobos is known for pioneering exceptional fit and a personalized retail model. Customers experience our brands in over 400 Express retail and outlet stores, 50 Bonobos Guide shops, and online at  and

Express is a multichannel apparel brand that has embraced a design philosophy rooted in modern confidence and self‑expression since 1980. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store, and the Express mobile app.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing the customer wait time.
• Positively resolve customer service‑related issues as they arise and determine resolution or escalation, communicating all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Perform other essential functions as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0–2 years of relevant job experience, minimum 6 months.
• Proficiency with technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Participation in the Learn & Earn incentive program.

$15.00 – $20.15 per hour

PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized to work in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 or email A