Retail Sales Associate - Furniture​/Mattresses​/Rugs, Natick Collection

Retail Sales Associate - Furniture/Mattresses/Rugs, Natick Collection - Full Time at Macy's

$16.50/hr - $20.28/hr

As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will provide outstanding customer service in our Big Ticket areas by creating shopping experiences that make every customer feel welcomed and comfortable. In this role you are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting our loyalty program. You will continually demonstrate superior product knowledge to educate your customer and satisfy their needs.

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
• Participate in ongoing product knowledge training through both technology and vendor partners
• Ensure high-level of customer service through problem solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues
• Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
• Adhere to Asset Protection and inventory control compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities

• Flexible availability, including days, evenings, weekends and holidays
• Ability to communicate and share information with diverse groups of customers and peers
• Self-starter in adapting quickly to changing customer expectations and needs
• Resourceful and able to adapt quickly to changing priorities
• 1-2 years of related or retail experience required

• This position requires constant moving, talking, hearing, lifting, standing, and reaching with arms and hands.
  • Involves standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders
  • Reaching, including above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

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Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.

• Not Applicable

• Full-time

• Sales and Business Development

• Retail Apparel and Fashion
• IT Services and IT Consulting
• Retail