Store Office Team Leader

Do you love working in retail AND an office setting? Does motivating a retail office team excite you? If so, working in our store office might be for you. It will give you a balance of face‑to‑face customer service, variety of administrative duties and the excitement of leading a team.

Schedule varies and includes days, nights and weekends.

• Medical, dental, vision, employee discount and more!
• Flexible work schedule
• Fast paced environment – your days will fly by.
• Career growth – the possibilities are endless.
• Work in an office and retail environment to wow customers in person and over the phone.
• Helping your team grow and develop.

• We care… a lot – kindness and support are at the heart of everything we do.
• We do the right thing – integrity is non‑negotiable.
• We dare to think differently – innovation keeps us ahead of the game.
• We make work fun – yes, fun! Great energy fuels great work.

• Assist the Office Supervisor in training store office employees; evaluate, coach, and schedule employees.
• Lead, motivate, and develop the team.
• Reconciling cash and checks in drawer at end of shift.
• Prepare daily deposits, secure cash bags, and deposit in safe.
• Coordinate and balance daily transactions, prepare deposit slips, check list and opening/closing reports.
• Process sales orders, payments, gift certificates, special orders, miscellaneous credits, credit memos, voids and deliveries.
• Provide support and customer service to sales managers.
• Contact and respond to customers to resolve delivery and service issues, inquire about order status, delivery dates, refunds, financed billing and other office related questions.

• Ability to lead and mentor a team and be a role model.
• Proficient computer skills and ability to learn new programs.
• Ability to interact with customers in a friendly and courteous manner.
• Excellent mathematical and organizational skills.
• Must be able to read and communicate effectively.
• 2–3 years of retail experience in a related field preferred.

Pay Range: $20.60–$25.75 per hour. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

Jordan’s Furniture is an Equal Opportunity Employer.

Location:

Natick, MA

• Mid‑Senior level

• Full‑time

• Sales and Business Development

• Furniture