Senior Banker

Overview

Ion Bank is seeking a Senior Banker. The ideal candidate will demonstrate and encourage high standards of behavior consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. This individual thrives in an environment that encourages teamwork and inclusion by working with a variety of people.

As a result of Ion’s continued growth, the bank provides robust and diverse development programs for its employees with a goal of personal expansion. Ion prioritizes its internal team and values the communities that employees serve, encouraging volunteerism to support customers and beyond.

• Provide superior customer service and perform banking functions with a high level of expertise.
• Open accounts, handle customer inquiries and maintenance, conduct teller transactions and branch operations.
• Contribute to branch profitability by cross-selling products/services to new/existing customers.
• Project a positive and highly professional image of self and the Bank, delivering service in line with company standards.
• Possess excellent working knowledge of all bank products and services, including business banking.
• Identify customers’ financial needs and opportunities that lead to referrals to business partners.
• Meet with customers face-to-face and over the phone to provide product and service recommendations.
• Promote, cross-sell and upsell bank products and services.
• Open accounts, perform account maintenance and provide timely and accurate customer service solutions.
• Interview applicants, answer loan questions, submit loan applications and ensure documentation is accurate.
• Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number with appropriate training.
• Maintain knowledge of branch systems, procedures, policies, cash handling and transaction processing.
• Balance daily transactions, order money, and compile currency transaction reports.
• Process customer transactions accurately and courteously; ensure work is complete and accurate.
• Assist in resolving problems with branch equipment, balancing and operational issues.
• Ensure compliance with the Bank’s security policy, loss prevention guidelines and related programs.

• High school diploma required.
• Two to five years of retail banking experience including teller, sales or a related combination of education and experience.
• Some supervisory experience preferred.
• Additional college, management, or related courses.

• Health Insurance (Medical, Dental, Vision)
• 401k and Employer Match
• Life Insurance
• Disability
• HSA
• FSA
• Educational Assistance
• Wellness Programs
• Employee Assistance Program
• 15 Paid Time Off Days
• 12 Paid Holidays
• Job Shadowing
• Volunteer Opportunities

Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.