Communications Programming Technician

Join to apply for the Communications Programming Technician role at NorcomCT

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Join to apply for the Communications Programming Technician role at NorcomCT

Are you passionate about technology and supporting first responders? If so, read on!

As a Norcom

CT Communications Programming Technician (Technical Support Specialist) you will be an integral part of our core mission to provide technology solutions and services that help first responders, towns, and cities support and protect their communities.

Your role will be to provide “best in class” support to keep our client’s mission critical systems up and available every day. Motorola is the world leader in public safety communications and Norcom

CT is the premier Motorola partner in New England.

Our company provides a wide range of products and services and our technical services team is made up of a variety of positions and specialties. We are currently seeking applicants for Technical Support Specialist. Technical Support Specialist’s provide equipment configuration and repair service as well as remote client support. The position is staffed at our Naugatuck location, Monday through Friday 8:00am to 5:00pm, and may require occasional travel in company provided vehicles to customer locations or trainings.

This position requires experience with public safety radio use or with monitoring public safety radio operations, as well as, basic computer, electronics and scanner/radio programming knowledge. Salary, daily responsibilities and the opportunity for advancement are based on the skills and experience that a candidate possesses. All interested individuals are encouraged to apply.

Compensation

Pay Rate: $27.00 to $36.00/hour ($56,000 - $75,000 Annually base pay)

Pay rate based on applicant’s skills, experience, training/education, certifications and licenses.

Benefits include Medical, Dental, Disability and Life insurance, 401k, Paid Time Off and Paid Holidays

If you have the drive and desire to learn and support exciting Motorola public safety technology products and solutions, while supporting first responders? APPLY NOW!

About Our Clients



About Our Company

Norcom

CT, a leader in the wireless communications industry, is seeking outstanding, top-performing individuals to join our team. Headquartered in Naugatuck, Connecticut, Norcom

CT specializes in the design, sale, implementation and support of wireless communications and data solutions for public safety, government, and commercial clients throughout Connecticut.

We are proud to offer industry leading Motorola products and solutions and have been recognized as an outstanding Motorola Solutions Sales Partner and Service Provider on several occasions.

As we continue to succeed and grow we are seeking talented, enthusiastic individuals to join our team of over 50 employees to provide world class products and solutions to our clients. Our clients depend on our products to help protect the public and save lives; our clients depend on our team to provide solutions to ensure their mission critical systems are always available to support their agency’s objectives and provide a lifeline to first responders.

Our goal is to provide a work experience that will create a long term, mutually beneficial relationship between the employee, the company and our customers.

Duties And Responsibilities

• Assembly, programming and configuration of radios and other equipment
• Operational checks of equipment
• Preventative maintenance and support of equipment and systems in house and at customer locations
• Reception and inventory of incoming orders
• Create and manage cases and update information and document work in CRM/case management system
• Communicate with customers and determine what level of response is required for service requests
• Coordinate service, install and project tasks with internal and external customers
• Answer and address technical support phone calls from customers and team members
• Demonstrate operational aspects and features of equipment and systems and provide end user operational training
• Troubleshoot, resolve, and escalate problems in a timely manner while following consistent,…