Retail Associate Manager NAUGATUCK | Rubber Ave

Join to apply for the Retail Associate Manager NAUGATUCK | Rubber Ave role at Arch Telecom

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an Retail Associate Manager?

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store
• Side‑by‑side selling to find personalized solutions beyond the device and service plan, including accessories and IoT devices
• Guide customers through their purchasing experience with thoughtful questions, informative answers and shared expertise
• Assist the Retail Store Manager with daily operations and coaching

• Explain our coverage and LTE network benefits to customers
• Teach plans and services that let customers live unlimited, feel the love, stay connected, and go further
• Demonstrate device and account inspection, review, and troubleshooting

• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources
• Build relationships with and partner with employees across channels to own the customer experience and resolve issues
• Identify and handoff small business leads
• Develop strong peer relationships and account for company’s success while having a good time

• Leadership
• Competitive drive and confidence to succeed in a fast‑paced sales environment
• Willingness to lead your team, share best practices, and resolve issues
• Effective operational, financial and performance management skills
• Amazing communication skills to team and customers
• Prior wireless sales experience

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching milestones
• Exciting opportunities for career advancement
• Cultural of care & excellence
• Health benefits for full‑time employees

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25lbs
• Reliable transportation
• Full‑time (40 hours) commitment

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce that reflects the communities we serve, enhancing our customer and employee experience.

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