Customer Service Representative

Job Description

Position:
Customer Service Representative – Full Time (Oil & Gas Industry)

• Build and nurture strong, collaborative relationships with customers, acting as a trusted advisor and problem‑solver.
• Review printed order acknowledgements and coordinate their review with other departments as necessary. Effective communication (verbal and written) is required to establish customer requirements and communicate these requirements to various departments and individuals.
• Maintain an open Customer Order file in the Customer Service Department. Review Order Confirmation, Customer Purchase Order and other relevant documents to ensure Revenue Recognition requirements are met prior to invoicing. Report any discrepancies to Sales and Accounting Departments.
• Work with Sales Department to secure any additional documents to assure compliance with Revenue Recognition requirements.
• Communicate order status with customers as required. Arrange for transportation as required and coordinate the shipment with the truck company (e.g., number of trucks, required equipment, loadout schedule, etc.).
• Assimilate and review shipping documents (Bill of Lading, Shipping Reports, Tallies, etc.) and direct the preparation of invoices.
• Ensure all requirements of a customer order are completed prior to preparation of an invoice.
• Prepare requisitions and coordinate outside services according to customer’s requirements (internal coating, post‑manufacturing inspections, etc.).

• Must have a high school diploma and/or experience that prepares the employee for the clerical and technical aspects of the position.
• Proficiency in Microsoft Office applications (Excel, Outlook, Teams).
• Experience with Oracle ERP, CRM, or CPQ systems preferred.
• Must be able to read and comprehend customer orders and have some knowledge and understanding of the products and processes.
• Demonstrated critical thinking, problem‑solving, and communication skills.
• Creative, resilient, and driven by continuous improvement in a dynamic, team‑oriented environment.

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We power the industry that powers the world, providing the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. Through purposeful business innovation, product creation, and service delivery, we anticipate our customers’ needs and deliver the finest products and services on time and on budget.