Customer Service Representative

Job Duties & Responsibilities

• Build and nurture strong, collaborative relationships with customers, acting as a trusted advisor and problem-solver.
• Review printed order acknowledgements and coordinate the review with other departments as necessary. Effective communication (verbal and written) is required to establish customer requirements and communicate these requirements to various departments and individuals
• Maintain open Customer Order file in Customer Service Department. Reviews Order Confirmation, Customer Purchase Order and other relevant documents to assure Revenue Recognition requirements are met prior to invoicing. Reports any discrepancies to Sales and Accounting Departments.
• Work with Sales Department to secure any additional documents to assure compliance with Revenue Recognition requirements.
• Communicate order status with customer as required. Arrange for transportation as required and coordinate the shipment with the truck company (i.e., number of trucks, required equipment, loadout schedule, etc.).
• Assimilate and review shipping documents (Bill of Lading, Shipping Reports, Tallies, etc.) and direct the preparation of invoices.
• Ensure all requirements of a customer order are completed prior to preparation of an invoice.
• Prepares requisitions and coordinates outside services according to customer’s requirements (internal coating, post manufacturing inspections, etc.)

• Must have a high school diploma and/or experience which will prepare the employee for the clerical and technical aspects of the position.
• Proficiency in Microsoft Office applications (Excel, Outlook, Teams)
• Experience with Oracle ERP, CRM, or CPQ systems preferred.
• Must be able to read and comprehend customer orders and have some knowledge and understanding of the products and processes.
• Demonstrated critical thinking, problem-solving, and communication skills.
• Creative, resilient, and driven by continuous improvement in a dynamic, team-oriented environment.