Associate, Audience ; Contractual - CSR

Position: Associate, Audience Experience (Contractual - CSR)
JOB TITLE:

ASSOCIATE/SENIOR ASSOCIATE, AUDIENCE EXPERIENCE (CONTRACTUAL)

LOCATION:

GHANSOLI NAVI MUMBAI, INDIA

ABOUT US:

Jio Saavn is South Asia’s leading audio streaming service to access, discover, and listen to favourite songs & Podcasts across languages and genres. We blend digital technology, data analysis (which we have affectionately coined Music Science), and a strong, fearless business acumen to reach all corners of the globe. Our award-winning mobile products, partnerships, innovations and thought leadership have been featured in some of the world’s leading publications, from The New York Times, to The Wall Street Journal, The Economic Times to Forbes, and many more.

OUR CULTURE:
At Jio Saavn, we ignite passion and performance to work towards a collective goal: creating the perfect mobile entertainment ecosystem that delivers the best possible music experience to millions of listeners around the world. Our default mode is that of perpetual innovation. Together, we form a concerted rhythm that goes beyond borders. We don't just go with the flow, we create it.

Jio Saavn offers a dynamic and unconventional work environment, full of fun wholesome experience. We believe creativity and technology blend together like sweet melodies. When you choose Jio Saavn, you join a diverse world of high-calibre techies, artists, and inventors hailing from companies like Yahoo!, Twitter, Linked In, Google, Qualcomm, HBO, Microsoft, Flipkart, Amazon, Paytm, Quikr etc.

Our value-based, people-first work culture is about empowering every individual in our team to be catalysts for change in this dynamic digital world. Every day is an opportunity to bring your vision to life, and to expand, learn and grow. No idea is left unconsidered. No voice is left unheard.

Jio Saavn prides itself on being an equal opportunity employer. We have committed ourselves to creating a safe environment with fair and equal access and opportunities, sans discrimination. We encourage everyone to be open to experiences and perspectives beyond their normal; divergent thinkers create differentiated products, and even better music.

If our vibe matches with yours, we'd love to hear from you.

ROLE:
We’re looking for a super passionate associate to join our Audience Experience team. The Audience Experience team manages customer conversations from across the globe over various digital channels (Email, Twitter, Facebook, and App/Play Store). You’ll fit right in if you believe in top-notch human interactions, and that customer service is not a department - it’s an attitude! The role requires you to ensure that every Saavn customer you connect with has a memorable experience across all our support channels.

RESPONSIBILITIES:

This role is high-performance, and there’s never a dull day! Here’s what we’d like to you to bring to the table.
Front-line engagement with customers who reach out to us on our support channels (Email, Twitter, Facebook, and App/Play Store).
Excellent problem-solving skills – you can spot trends in conversations from a kilometer away.
Deliver best-in-class, simple, and friendly service in a timely manner.
Liaise with our superheroes from Product, Editorial, Content, and other teams as needed to seek resolutions.
And the last, but most important criterion, you’re a team player! You gel very well with our team and are eager to learn from your peers.

REQUIREMENTS:

Bachelor’s degree or equivalent.
Excellent communication skills.
Witty, creative, and empathetic. You’re also not afraid of basic technical talk.
Good  will be flooded with multiple interactions across multiple channels.
2 to 6 year of experience in a customer-centric industry, preferably in a customer-facing role. Aptitude to learn everything about Jio Saavn’s products.

Experience with digital products is a bonus.
Familiarity with customer service tools like Zendesk or Freshdesk is a bonus.

BENEFITS AND PERKS:

At Jio Saavn, we blur work and play. You will get to work with a dynamic group of entrepreneurs, who are delivering results and working zealously to make a difference in the way the world experiences music.