Senior Program Associate; LPA

Position: Senior Program Associate (Upto 8LPA)
Job Title:

Senior Program Associate

Location:

Vashi, Navi Mumbai (On-site)

Experience:

2–4 Years
Type:  Full-time

About Grexa
Grexa AI  is a  venture-backed startup  on a mission to build the  world’s first Marketing AI Platform for small businesses  — a fully autonomous system that drives  Real Revenue  by automating and optimizing digital marketing.

Founded by  4 seasoned IIT alumni and former Testbook Founders/CXOs  (who scaled Testbook into a  $30

Mn ARR business with 1,000+ employees , successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.

We’re  funded, building fast, and assembling a high-performing team  to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products — this is your calling.

About the Role
We are looking for a  Senior Program Associate  to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of  strategy, operations, and client engagement  — you’ll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform.

You’ll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients.
If you’re detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you’ll fit right in.

Key Responsibilities
Create and implement scalable processes to deeply understand client businesses and ensure seamless onboarding and activation
Continuously monitor  client engagement metrics  to identify opportunities for optimization and proactively drive platform adoption
Serve as the  strategic bridge  between clients and internal teams — ensuring clear communication and fast issue resolution
Champion the  voice of the client  by gathering feedback and turning it into actionable insights for product and process improvement
Strategically identify  growth and upsell opportunities  within client accounts to drive retention and revenue expansion
Build and maintain  operational dashboards and reporting frameworks  to measure program performance
Collaborate with the  founding and leadership teams  to refine client journey strategies and ensure alignment with company goals

Requirements
2–4 years  of experience in  Program Management, Customer Success, Operations, or Growth roles , ideally in a  product-based startup or SaaS company
Proven experience in driving  renewals, upselling and cross selling.
Demonstrated experience in designing and scaling processes  that improve efficiency and client outcomes
Strong  analytical and problem-solving skills , with a focus on execution and results
Excellent  communication, coordination, and stakeholder management  skills
Hands-on proficiency in  CRM systems, Excel/Sheets, and marketing or automation tools
Highly proactive, detail-oriented, and comfortable working in dynamic environments

Why Join Us
High-Growth Environment:  Take real ownership and make an impact from day one — this is more than a role, it’s a launchpad for your career.
Direct

Collaboration:

Work directly with  founders and cross-functional teams  on key client programs and business-critical initiatives.
Startup Agility, Structured Growth:  Experience the pace of a startup with the support of processes designed for scalability.
Learning & Mentorship:  Access direct mentorship from leaders who’ve built multi-million-dollar businesses.
Cutting-Edge Technology:  Work with  AI-driven marketing automation  products transforming small business growth.
Meaningful Impact:  Be part of a mission that’s redefining how small and medium businesses scale globally.