L1- Application & Production Support Engineer

Key Responsibilities:

Provide L1/L2 application and production support for enterprise systems.

Perform patch deployments, version upgrades, and coordinate application releases.

Analyze application and system logs to troubleshoot and resolve incidents.

Monitor performance and health of applications using App Dynamics, VuNet, etc.

Manage and track issues using Jira or other ticketing tools.

Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat.

Execute basic database queries and issue handling in MSSQL and Oracle environments.

Follow up with internal teams for timely VAPT issue closure.

Coordinate with network teams for resolving issues related to:

Firewall rules

Load balancer configuration

DNS resolutions

Required Technical

Skills:

OS:
Windows Server and Linux (basic command line & troubleshooting)

Web Servers: IIS and Apache Tomcat

Databases: MSSQL, Oracle (basic support and query execution)

Monitoring Tools:
App Dynamics, VuNet (or similar APM tools)

Ticketing Tools:
Jira (incident, change, and problem tracking)

Log Analysis:
Ability to analyze logs from web servers, app servers, DBs

Networking:
Basic understanding of firewall, load balancer, DNS

Communication:
Clear and professional interaction with cross-functional teams

Nice to Have:

ITIL awareness (incident, change, and problem management)

Scripting knowledge (Shell, Power Shell)

Experience in 24x7 production support environment

Familiarity with change/request/release processes.