IT Operations

Roles & Responsibilities
Manage on premise IT infrastructure, enterprise network infrastructure, firewalls and related connectivity.
Monitor infrastructure performance and proactively identify and resolve capacity, availability and performance issues.
Implement and maintain IT security controls including endpoint protection, firewall policies, access controls and network security.
Manage backup, disaster recovery and business continuity processes for critical IT infrastructure.
Work closely with internal users, business teams and external technology partners/vendors to ensure smooth delivery of IT services.
Manage IT infrastructure vendors, service providers, AMC/SLA performance and issue escalation.
Support cloud infrastructure and coordinate with cloud service providers for operational requirements and optimization.
Maintain appropriate IT documentation, asset records, configurations and operational procedures.
Identify opportunities for infrastructure improvement, automation, standardization and cost optimization.
Provide technical guidance and support to the IT team and ensure effective execution of operational activities.

Desired Skills & Experience

Bachelor or Master of Science/ IT.
10 + years of strong experience in infrastructure, network and server administration, IT security, backup management, vendor coordination and end-user support
Strong troubleshooting and problem-solving skills with the ability to independently manage critical IT operational issues.
Strong vendor and stakeholder management skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Good communication and documentation skills.
Willingness to learn and adapt to evolving technologies and IT environments.

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