Citrix Engineer- L2

Hello All,

Currently we are looking out for an Citrix Engineer L2.

Experience:

4–8 Years

Employment Type:

Full-Time
Function:  Infrastructure / End User Computing / Managed Services

Position Overview
We are looking for an experienced Citrix Engineer responsible for the implementation, administration, optimization, troubleshooting, and day-to-day operations of Citrix Virtual Apps and Desktops environments.
The candidate will work across implementation projects, migrations, upgrades, L2/L3 operations, incident management, performance optimization, and customer support. The role requires strong hands-on expertise in Citrix technologies along with a good understanding of Microsoft Windows, Active Directory, networking, virtualization, and security.

Key Responsibilities:

Citrix Implementation & Deployment:  Design, install, configure, and implement Citrix Virtual Apps and Desktops (CVAD) / DAAS environments; configure Delivery Controllers, Store Front, Studio, Director, Licensing, and VDAs; deploy Citrix Gateway / Net Scaler ADC; configure Machine Catalogs, Delivery Groups, applications, desktops, and policies; integrate with Active Directory, DNS, DHCP, GPO, and authentication services.
Citrix Migration & Upgrade:  Perform Citrix version upgrades, migrations, and environment modernization; execute migrations with minimal downtime; migrate workloads between farms, sites, hypervisors, or infrastructure platforms; support migration to Citrix Cloud; perform health checks and post-migration validation.
Operations & Administration:  Manage production Citrix environments; monitor availability, capacity, and performance; troubleshoot login, application launch, session, VDA, profile, printing, and connectivity issues; manage policies, applications, desktops, sessions, and access permissions; perform preventive maintenance and 24x7 rotational support where required.
Citrix ADC / Net Scaler:  Configure and troubleshoot Gateway virtual servers, authentication, certificates, SSL/TLS, session policies, and load balancing; perform firmware upgrades and configuration backup/restore.
User Profile & Endpoint Technologies:  Troubleshoot FSLogix, Citrix Profile Management, folder redirection, Windows multi-session/single-session environments, thin clients, endpoint connectivity, printers, scanners, USB redirection, and Citrix Workspace App.
Virtualization &

Infrastructure:  Support Citrix environments hosted on VMware vSphere/ESXi, Microsoft Hyper-V, or Nutanix AHV; understand VM sizing, CPU, memory, storage, networking, and capacity planning.
Incident, Problem & Change Management:  Handle L2/L3 incidents and service requests; perform RCA; participate in problem management; implement changes following ITIL processes; support major incidents and customer escalations.
Monitoring, Performance & Optimization:  Use Citrix Director and monitoring platforms to analyze logon duration, VDA health, resource utilization, and application performance; identify bottlenecks and implement optimization/capacity improvements.
Automation & Operational Improvement:  Use Power Shell for administration, reporting, troubleshooting, and automation; automate health checks, reporting, user/session management, and repetitive operational tasks.
Documentation & Customer Management:  Maintain SOPs, KB articles, troubleshooting guides, health reports, and service reports; participate in customer meetings; provide technical recommendations; coordinate with OEM/vendor support; support audits and compliance.

Required Technical

Skills:

Must Have:
Citrix Virtual Apps and Desktops / CVAD, Citrix Studio and Director, Delivery Controllers, Store Front, VDAs, Citrix Policies, Machine Catalogs and Delivery Groups, Citrix Gateway / Net Scaler ADC, Active Directory, DNS, DHCP, Group Policy, Windows Server, Windows multi-session, FSLogix / Citrix Profile Management, VMware vSphere / ESXi or equivalent, Power Shell, and ITIL-based incident/change/problem management.
Good to Have:
Citrix Cloud, Accops, Azure / Microsoft Azure Virtual Desktop, Nutanix AHV, Microsoft Hyper-V, Microsoft Entra , MFA / SAML / OAuth, load balancing, Citrix WEM, monitoring/observability tools, and…