Receptionist​/Triage Call Handler

We are seeking a friendly, professional and efficient Receptionist to join our busy GP surgery. As the first point of contact for patients, you will play a crucial role in delivering excellent patient care by providing administrative support, managing appointments, and handling enquiries. You will work as part of a dedicated team to ensure the smooth running of the practice while maintaining a welcoming and professional environment.

Greet and assist patients in person and over the phone in a courteous and professional manner.

Mange appointment bookings, cancellations and rescheduling using the practice system.

Handle patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.

Process repeat prescriptions and liaise with pharmacies as required.

Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.

Assist with administrative tasks such as scanning, filing and updating patient records.

Support clinicians and other staff members.

Ensure that the reception is tidy, organised and welcoming.

Follow health and safety guidelines and adhere to infection control procedures.

Are you looking for a rewarding role in a supportive and innovative practice? At Dulais Valley Primary Care Centre, we take pride in our close knit team and our commitment to delivering high quality patient care. As part of the Upper Valley Cluster within Swansea Bay University Health Board, we serve a patient population of around 6000 patients.

Our team includes 2 GP Partners, 2 salaried GPs, 2 Practice Nurses, we also have 2 Health Care Support Workers and a Pharmacist. We are a training practice and often support Registrars and medical students. We have a dedicated administrative team, led by the Practice Manager.

Greet and assist patients in person and over the phone in a courteous and professional manner.

Mange appointment bookings, cancellations and rescheduling using the practice system.

Handle patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.

Process repeat prescriptions and liaise with pharmacies as required.

Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.

Assist with administrative tasks such as scanning, filing and updating patient records.

Support clinicians and other staff members.

Ensure that the reception is tidy, organised and welcoming.

Follow health and safety guidelines and adhere to infection control procedures.

• Strong communication and interpersonal skills
• Ability to work efficiently in a busy environment
• Excellent organisational skills
• Competent IT skills, including the ability to learn new software systems
• Ability to handle confidential. information with discretion
• Previous experience in a customer service or administrative role
• Experience in a healthcare or GP surgery setting
• Knowledge of NHS systems, such as Vision and EMIS
• Understanding of medical terminology

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.