Receptionist - Quays Medical Practice

Join our friendly and professional healthcare team as a Medical Receptionist, where you'll play a vital role in creating a positive experience for patients from the moment they contact the practice. This fast‑paced and rewarding position combines excellent customer service, administration, and patient care, offering the opportunity to make a real difference every day. If you're organised, compassionate, and enjoy working with people, we'd love to hear from you.

Welcome patients and visitors in a professional, friendly, and compassionate manner.

Manage incoming telephone calls, emails, and enquiries, providing accurate information and directing queries appropriately.

Schedule, amend, and cancel appointments using the practice's booking system.

Register new patients and maintain accurate patient records in line with data protection and confidentiality requirements.

Process correspondence, referrals, and administrative documentation efficiently and accurately.

Support clinicians and the wider healthcare team with administrative tasks as required.

Handle patient requests, prescriptions, and general enquiries in accordance with practice procedures.

Manage waiting areas and patient flow to ensure a positive patient experience.

Receive and distribute mail, documents, and other communications.

Maintain high standards of confidentiality, professionalism, and customer service at all times.

Contribute to the smooth day‑to‑day running of the reception and administrative functions of the practice.

6,000 patients, 3 GP partners offering an excellent supportive clinical and administrative working environment. Triage practice since 2015, operating Emis and askmyGP with practice pharmacist and nurse‑led minor illness clinics. Training practice for Specialty GP Trainees, Foundation Year doctors and Cardiff final year medical students.

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way;

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team;

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of practice manager/deputy practice manager, dependent on current and evolving practice workload and staffing levels:

Maintaining and monitoring the practice appointments system via askmyGP and Emis

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Actioning of path results and tasks

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Ordering, re‑ordering and monitoring of stationery and other supplies

Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter

Undertaking any training required by the practice

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive…