Medical Receptionist: Patient Care & Admin Pro

• Welcome patients and visitors in a professional, friendly, and compassionate manner.
• Manage incoming telephone calls, emails, and enquiries, providing accurate information and directing queries appropriately.
• Schedule, amend, and cancel appointments using the practice's booking system.
• Register new patients and maintain accurate patient records in line with data protection and confidentiality requirements.
• Process correspondence, referrals, and administrative documentation efficiently and accurately.
• Support clinicians and the wider healthcare team with administrative tasks as required.
• Handle patient requests, prescriptions, and general enquiries in accordance with practice procedures.
• Manage waiting areas and patient flow to ensure a positive patient experience.
• Receive and distribute mail, documents, and other communications.
• Maintain high standards of confidentiality, professionalism, and customer service at all times.
• Contribute to the smooth day-to-day running of the reception and administrative functions of the practice.

6,000 patients, 3 GP partners offering an excellent supportive clinical and administrative working environment. Triage practice since 2015, operating Emis and askmyGP with practice pharmacist and nurse led minor illness clinics. Training practice for Specialty GP Trainees, Foundation Year doctors and Cardiff final year medical students.