Senior PMO Assistant

Senior PMO Assistant – Vidalert – Neath – Hybrid

Vidalert, part of the Marston Holdings group, is a leading provider of intelligent traffic enforcement and management solutions. We help local authorities and organisations improve road safety, traffic flow, and environmental outcomes through innovative technology and data‑driven services.

As we continue to grow, we are looking for a highly organised and proactive Senior PMO Assistant to join our Operational Delivery team. This is an excellent opportunity for an experienced PMO professional who thrives in a fast‑paced environment and enjoys supporting successful project delivery.

As a Senior PMO Assistant
, you will play a key role in project delivery, governance, and operational activities across the business. Working closely with project teams, operational stakeholders, and senior management, you will ensure that project documentation, reporting, scheduling, and administrative processes are delivered to a consistently high standard.

Being the PMO champion you will also provide guidance and mentoring to the more junior members in the team, helping to develop best practices and maintain quality across the PMO function.

• Create, maintain, and organise project documentation, including Project plans, Schedules, Status reports, Meeting minutes.
• Provide administrative support to the wider Customer Operations Team, including coordinating permits, managing traffic management requirements, obtaining third‑party quotations, proactively tracking actions and deadlines.
• Maintain and audit project documentation standards to ensure consistency and compliance with organisational processes.
• Coordinate and manage the scheduling of internal and external resources.
• Support the production of operational and project reporting.
• Deputise for the Head of Operational Delivery and Governance when required.
• Support the Head of Service Management with operational and governance activities.
• Coach, mentor, and provide training to PMO Assistants.
• Collaborate with the Quality Assurance team to ensure processes are appropriately documented and maintained.
• Support ISO and BSI audits as required.
• Contribute to wider business initiatives and continuous improvement activities.

• Highly organised and capable of managing multiple priorities simultaneously.
• Results driven with a proactive approach to problem solving.
• Comfortable working in a busy, fast‑paced environment.
• A strong team player who supports and develops colleagues.
• Passionate about continuous improvement and process optimisation.
• Must have PRINCE2 Foundation certification or higher.
• Strong understanding of PMO principles, governance, customer service best practices and project support functions.

• Experience supporting hardware and software deployment projects.
• Advanced knowledge of Microsoft Office applications.
• Knowledge of the ITIL framework.
• Experience using HALO ITSM.
• Experience with in the traffic, parking, or highways technology sector.

• Salary up to £40,000 (depending on experience).
• Hybrid working.
• 25 days annual leave, plus bank holidays.
• Holiday purchase scheme – buy up to 5 additional days each year.
• Healthcare cash plan.
• Life Assurance.
• A wide range of flexible staff benefits, from high‑street discounts to wellbeing and lifestyle perks.
• Cycle‑to‑work scheme.
• Enhanced Maternity & Paternity Package (subject to eligibility).

At Vidalert and Marston Holdings, we are committed to creating an inclusive and supportive environment where our people can thrive. You'll have the opportunity to work on innovative technology projects that make a real difference to communities across the UK while developing your career within a growing and dynamic organisation.