Advisory Services Director

Overview

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth.

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Job Description:

The Advisory Services Director is a senior individual contributor role responsible for enterprise level advisory outcomes for Elite’s most complex and strategic global customers. This role serves as a trusted advisor to customer executives, aligning Elite’s advisory services and technologies to firm objectives, operational priorities, and long-term transformation goals. Operating with broad autonomy, this role shapes advisory engagements, influences cross-functional decision-making, and drives measurable business value for customers.

Work Arrangement:Remote

• Provide executive-level advisory consulting to law firms and senior leadership, guiding adoption and optimization of Elite’s advisory services and supporting technologies
• Serve as the senior advisory owner for assigned global customers, acting as the primary strategic interface and trusted advisor
• Lead and govern enterprise and operational assessments, enabling customers to achieve business outcomes through effective use of Elite solutions
• Define and own short- and long-term advisory roadmaps based on customer business requirements, ensuring alignment with product direction and service capabilities
• Act as a senior decision-making authority for change, release, and deployment activities impacting advisory services in production
• Own service-level management for assigned advisory services, ensuring performance expectations are met and proactively communicated to stakeholders
• Partner closely with Sales to shape advisory opportunities, support executive-level pursuits, and articulate differentiated value propositions
• Collaborate with Product Management to influence feature readiness, prioritization, and release decisions affecting advisory services
• Lead executive briefings, workshops, and strategic planning sessions to accelerate customer alignment and decision-making
• Mentor and guide internal teams on enterprise advisory approaches and value-based customer engagement best practices
• Perform other duties as assigned to support departmental and company objectives.

• Bachelor's Degree in business management, accounting, or equivalent experience
• 12+ years of experience in consulting, including hands-on solution consulting, product configuration, and implementation
• Experience working with legal practice management software strongly preferred.
• ERP functional consulting experience considered an advantage
• Strong analytical and process design skills, including problem-solving, quantitative reasoning, and workflow modeling
• Excellent verbal, written, and presentation skills, with the ability to communicate complex concepts to both technical and non-technical audiences
• Demonstrated ability to influence across teams and functions without direct people management responsibility
• Proven ability to manage multiple complex customer engagements simultaneously.
• Strong organizational and time-management skills with a hands-on, outcome-oriented approach.
• Ability to travel up 25–50% as business needs require.
• Role requires the following physical capacity:
  Sedentary: primarily desk/computer work.
• Must be legally authorized to work in United Kingdom;
  Elite does not provide employment sponsorship for this position.
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Calm, free premium subscription
• Employee Discount Program

Please note that we do not offer sponsorship for this position.

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