Client Relationship Manager

Are you a natural relationship-builder with the confidence to engage with stakeholders at all levels? Are you a driven professional with outstanding communication skills? Can you excel in a fast-paced environment, managing multiple priorities and client needs with ease? Do you have a strong experience in account management or contract management for the independent education sector? If so, we may have the perfect role for you…

We are looking for a Client Relationship Manager (regional, field-based role) supporting our Midlands and Northern education and independent school clients, to join our thriving and growing company, and to help us achieve our ambitious goals.

allmanhall is a thriving, growing, owner-managed food procurement organisation, based in the beautiful countryside of Wiltshire, just a few miles outside Bath.

We specialise in being the food procurement partners for schools, care homes, stadiums and catering companies. Our mission is to deliver sustainable value for every client, because good food shouldn’t cost the EARTH. We challenge and transform food supply so informed decisions become clear.

Our team is made up of talented, professional, and passionate individuals, who could work anywhere but choose, and are proud to be, a positive part of allmanhall. We develop our team and offer opportunities for long term careers. In 2023, we achieved the Investors in People Gold award, and were 1 of 4 finalists for the 'Employer of the Year (2-49 employees) Gold' category!

We were also awarded the Winners of the Best Sustainable Food Procurement Company 2025!

One team member says: "The company encourages and empowers everyone to make a positive difference. The support provided is above and beyond".

• Everyone matters
• Agile and independent thinking
• Real results
• Thought provoking and informed
• Here for the long term

This is a field-based role where you will be responsible for nurturing and developing strong client relationships, through a collaborative approach. With a focus on enhancing client experience, loyalty, retention and growth.

• Form and build strong positive relationships with clients and senior stakeholders
• Assist with the organisation of the mobilisation process for all new contracts with allmanhall suppliers, introducing and liaising with internal stakeholders
• Develop and deliver engaging presentations tailored to client needs, showcasing strategic solutions and fostering impactful relationshipsli>
• Ensure clients have a thorough knowledge and understanding of allmanhall from commencement and that expectations are clearly communicated and managed
• Organise and conduct formal client reviews and on-site supplier meetings
• Deliver training to clients and support them with our platforms, coordinating with the wider team as required
• Identify opportunities for growth within your client portfolio
• Provide purchasing information and cost benefit analysis, and any other agreed reporting as required by clients in a pro-active and bespoke way
• Assess and monitor performance at regular review meetings
• Manage client contracts; negotiating contract length, managing the issuing of contract and proactively obtaining signatures
• Ensure awareness of client-related issues at all times and assign responsibility for the resolution of client/supplier issues
• Ensure client information is accurately stored on our CRM system
• Ensure project tasks are set and followed up to completion, and actions from visits are completed
• Manage supplier quality control checks for each contract
• Actively participate in allmanhall team meetings, and support hospitality, craft days and Sales conference initiatives

• Excellent customer service and ability to form and build strong relationships with internal and external stakeholders, at all levels
• Previous experience in account management and/or contract management for the independent education sector
• Excellent persuasive, empathetic and professional communication skills
• Strong verbal and written communication skills
• A fast learner with the ability to multitask
• A proactive and positive approach to working and problem-solving
• S…