Admissions Assistant

Overview

Looking to join a customer-focused organisation where you can play a key role in supporting people at an important stage of their journey? This offers the opportunity to be the first point of contact, providing a professional, welcoming and efficient service within a busy admissions function.

• Acting as the first point of contact via email, phone, webchat and in person providing a friendly, responsive and customer-focused enquiry service
• Supporting people through the process and directing queries to relevant teams when needed
• Coordinating responses to all enquiries and logging information on internal CRM systems
• Providing administration duties and maintaining confidentiality

• Previous customer service and administration experience
• Excellent communication and interpersonal skills with a strong customer-service focus
• Confidence engaging with a wide range of people
• IT skills, including Microsoft Office, with the ability to learn new systems
• The ability to work independently and as part of a team
• A calm, professional approach in a busy environment

This is a temporary role up until September 2026, working full time 37 hours per week. You'll be office based in Wrexham on a salary of £13.50p/h plus benefits.

If you enjoy helping people and delivering a high-quality customer experience, we’d love to hear from you.