Hire Controller – WHN

At
Kelling Group
, we’re leaders in specialist equipment hire — keeping projects across the UK moving with sustainable, high-quality access and welfare solutions. Behind every great hire is a great team — and that’s where you come in.

We’re looking for a people-focused Hire Controller to join our busy team — someone who enjoys solving problems, building great relationships, and keeping things running smoothly behind the scenes.

You’ll be the friendly, go‑to contact for our customers — helping them find the right hire products and services to get their projects moving. From taking enquiries and managing contracts to liaising with drivers and operations teams, you’ll make sure everything runs like clockwork (and that our customers are happy every step of the way).

• Handling hire enquiries via phone, email, and our internal system
• Being the friendly, helpful voice customers rely on
• Making sure contracts and paperwork are spot on (and on time!)
• Building strong working relationships and understanding what our customers really need
• Keeping customers informed and resolving any issues quickly — because “Customer First” isn’t just a slogan, it’s how we work
• Working closely with our drivers, depot, sales, and operations teams to keep everything moving
• Developing your product knowledge so you can always recommend the right kit for the job
• Supporting the sales team and their customers when needed

• 2+ years’ experience in customer service or hire desk environments
• Someone who thrives under pressure and enjoys working to targets and deadlines
• Strong communicator — confident on the phone and clear in writing
• Highly organised, detail‑driven, and great at keeping admin tidy
• Team player who loves collaborating with colleagues and customers alike
• Flexible, self‑motivated, and always up for getting stuck in
• Good IT literacy and an eye for solving problems before they become issues

• Your birthday off (because cake > emails)