Student Services Administrator

Suppleo Education is an award-winning education recruitment agency who believe in building relationships on understanding and respect. We pride ourselves on providing an unparalleled quality of service to not only our schools, but our teachers and support staff at all levels across Wales and England.

We are looking for enthusiastic and organised individuals to join a busy Student Services team on a temporary basis. These roles are full‑time (37 hours, Monday–Friday) and will involve working across two college sites, with occasional early mornings, evenings, or weekend support. There will be an opportunity to apply for a permanent post once you have started.

What you’ll be doing

You’ll play a key part in supporting learners throughout their college journey, including:

* Offering advice, guidance, and signposting on wellbeing, welfare, finance, and course-related queries

* Providing a professional, confidential front‑of‑house service for students, staff, and visitors

* Supporting recruitment, admissions, and enrolment processes, including accurate data entry

* Handling all administration linked to student finance (EMA, WGLG, Financial Contingency Fund)

* Liaising with internal teams to ensure students receive the right support at the right time

* Maintaining and updating digital records and systems

* Assisting with transition, retention, induction, and Higher Education admissions

* Responding to changes in financial/welfare support to ensure students receive up‑to‑date information

* Promoting a bilingual service

* Supporting college events during the day and evening when required

What we’re looking for

* Level 2 qualification (NVQ or equivalent) in a relevant discipline (desirable)

* Level 2 English and Maths (GCSE or equivalent)

* Confident IT skills (MS Office, data entry)

* Experience in a customer‑facing role

* Strong communication, organisation, and people skills

* Basic Welsh language skills would be an advantage

Compliance

All candidates must complete full compliance checks prior to starting, including references, an Enhanced DBS, and registration with the EWC as a Further Education Support Worker.

Experience, Training & Qualifications
* Introduction to Safeguarding – Available FREE via Suppleo Education Other Requirements
* Right to work in UK
* Two references
* Enhanced Child Workforce DBS (formerly CRB check) – available via Suppleo Education
* Education Workforce Council If interested please apply to this job advert. If you have any queries please don’t hesitate to call our office on (phone number removed) and ask for Maddi for further information.

In order to apply for this opportunity please apply within. Please see our Privacy Policy link on our website to see our ‘Privacy Notice’ for an explanation about how we use information we collect about you. Job Types: Full-time, Temporary contract, Temp to perm