Service Delivery Manager

Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation? We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.

• Manage day-to-day service delivery across client contracts
• Own relationships from implementation through to renewal
• Monitor performance against KPIs/SLAs, and oversee reporting
• Proactively communicate service updates to clients
• Identify and lead new project rollouts (e.g. firmware, relocations, expansions)
• Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation
• Spot upsell opportunities and help fuel growth

• Strong project or service delivery background
• Experience with budgets, invoicing, and client reporting
• Excellent communication and organisational skills
• Ability to manage multiple projects and stakeholders with confidence
• A proactive, solution-focused mindset

• Healthcare Cash Plan
• Discounts on retail, travel, wellbeing & more
• Life Insurance
• 25 days holiday + bank holidays
• Cycle to Work Scheme
• Enhanced maternity & paternity packages (eligibility applies)
• Pension contributions

Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we’re proud to be shaping the future of mobility.

If you're ready to deliver excellence and grow with a forward-thinking team - apply now.

We’re an equal opportunity employer. We value diversity, and we’re committed to creating an inclusive environment for all.