Continual Improvement Manager

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.

Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career

• Manage the day‑to‑day operation of the Continual Improvement capability, ensuring improvements are identified, prioritised, and delivered effectively across all suppliers and internal teams.
• Act as the primary driver of improvement activity, working under the direction of the Continual Improvement Lead to execute the CI roadmap and uplift organisational maturity.
• Champion a culture of service evolution, innovation, and best practice across the SIAM ecosystem.
• Analyse services, processes, performance data, and customer feedback to identify opportunities that enhance efficiency, quality, reliability, and user experience.
• Lead the full lifecycle of improvement initiatives — from discovery and scoping through to implementation, embedding, and benefits realisation.
• Conduct root cause analysis to address systemic issues and drive sustainable corrective actions.
• Ensure improvements align with customer priorities and deliver measurable outcomes.
• Build strong working relationships with service owners, delivery teams, business stakeholders, and third‑party suppliers to ensure improvement initiatives are understood, supported, and embedded.
• Facilitate cross‑supplier workshops, reviews, and governance forums to drive alignment and shared ownership of improvement outcomes.
• Influence stakeholders at all levels through clear communication, data‑driven insights, and compelling recommendations.
• Maintain and evolve Continual Improvement processes, policies, and operating procedures, ensuring they remain aligned to ITILv4 and SIAM principles.
• Ensure improvement activities follow agreed governance models and support safe, effective implementation of change.
• Promote consistent use of improvement methodologies and ensure high‑quality execution across all initiatives.
• Oversee the tracking and reporting of improvement initiatives, ensuring progress, risks, dependencies, and outcomes are clearly understood and communicated.
• Produce high‑quality reports, dashboards, and presentations for senior stakeholders, demonstrating value delivered and highlighting future opportunities.
• Maintain accurate records and artefacts that evidence improvement activity and support decision‑making.
• Identify and manage risks associated with improvement initiatives, ensuring appropriate mitigation and escalation.
• Feed lessons learned from incidents, changes, and problems into the improvement pipeline to drive proactive service evolution.
• Support service continuity considerations for critical services where improvements may have operational impact.
• Promote a culture of continuous learning, innovation, and service excellence across the SIAM ecosystem.
• Mentor colleagues and suppliers in the use of improvement tools, techniques, and best practice.
• Lead internal communications that raise awareness of improvement initiatives and celebrate success.

• ITIL4 Foundation is desired.
• Proven experience in continual improvement, process improvement, or a similar role.
• Knowledge of continuous improvement methodologies such as Lean, Six Sigma, or Kaizen is desired.
• Strong understanding of ITIL framework and best practices.
• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross‑functional teams.
• Certification in Lean Six Sigma or similar is a plus.

Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine‑tune your strategic acumen.

As you progress through the content, you’ll naturally take on more responsibility and network with your peers.