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Junior Application Support Analyst
Job in
Neath, Neath Port Talbot, SA11, Wales, UK
Listed on 2026-02-16
Listing for:
Kortext
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Junior Application Support Analyst
Location:
Remote (UK)
Working hours:
Monday - Friday, 37.5 hrs per week
- Act as a first responder, delivering excellent customer service to clients via Jira, email, Microsoft Teams, and telephone
- Triage incoming support tickets in line with SLAs
- Troubleshoot data, infrastructure and application-related issues, including analysing client data using SQL queries
- Perform basic application configurations to support client needs
- Communicate regularly with stakeholders, providing clear and timely updates on investigations, progress and ticket resolutions
- Attend client calls to support data-related queries
- Maintain and update the team Knowledge Base to support continuous improvement
- Work confidently with a range of platforms and technologies, including Jira, Confluence, Office 365, Microsoft Teams, SharePoint, Azure Dev Ops (ADO) and Salesforce
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