Senior Product Manager

👥 About the team

You’ll join ZOE’s Product team, which sets product direction across the company. You’ll define problems, make trade-offs, and work closely with partners across Engineering, Design, Data Science, Nutrition Science, Marketing, Analytics, Legal, and Customer Service.

Reporting directly to the Chief Product Officer, you’ll work with Product leadership to build and scale products across our ecosystem designed to improve the health of millions. As part of the centralised Product team, you’ll help drive a consistent experience across ZOE and ship products grounded in science and real user impact.

As the Product Manager for our E-Commerce Product Team, you will own both the customer-facing purchasing and membership journeys and the technical foundation that powers how people discover, evaluate, purchase, and engage with ZOE's product range. This role spans our entire product ecosystem—from Daily
30+ to the App and Gut Health Test and future product launches.

You are the gateway into ZOE. The choices you make determine how easily people can access our science and begin improving their health. You’ll work closely with Engineering, Design, Data, Science, and Marketing partners to create scalable, reliable experiences designed for rapid experimentation across multiple products and markets.

You’ll define product capabilities across acquisition, retention, and monetisation—balancing speed, quality, and long-term scalability. You’ll work on:

• Purchasing journeys: How we scale our purchasing experience in a multi-product world to drive sales (e.g. checkout, pricing, upsells, shared cart)

• Member portal and retention: How members manage their subscriptions and make our product range work for them (e.g account creation, cancellation flows, referral schemes, plan upgrades)

• Gut Health Test experience: How members learn about their microbiome to drive engagement with the app and repeat purchases (e.g. testing, results, retests)

• New product and market launches: Building the e-commerce ecosystem to support future growth

• And more!

✈️ This is a remote role. However,
applicants must be open to traveling to London on a monthly basis. We value face-to-face time for our centralised Product team to ensure we stay aligned and move fast.

• Payment processing: Stripe

• CMS: Dato

• Data: Hex, Mixpanel

• Experimentation: Optimizely

• Lead the strategy across purchasing, subscription management, and retention journeys—ensuring a seamless experience across our product range

• Turn complex biological testing concepts into frictionless, high-converting experiences that drive both acquisition and long-term engagement

• Understand both customer-facing journeys (and what it takes to boost their performance) as well as the technical capabilities needed to bring these journeys to life

• Balance immediate revenue goals with long-term retention and lifetime value across multiple products

• Use qualitative and quantitative data (e.g. Mixpanel, Hex) to understand pain points in your product area and develop solutions targeting these

• Lead by example in discovery, documentation (PRDs), and data-led decision-making

• Serve as a strategic partner to Engineering, Marketing, and Commercial—ensuring the e-commerce roadmap is aligned with broader company initiatives

• 5+ years in Product Management, ideally within E-commerce or Growth

• You don’t wait for a roadmap; you build it. You thrive in fast-paced environments where you need to manage multiple high-stakes stakeholders simultaneously

• You're a system thinker who can develop an e-commerce ecosystem to support future product and market launches, operating across both customer-facing journeys and technical capabilities

• You're exceptional at bringing cross-functional partners together—from Marketing to Legal, Customer Service, Ops, Finance, Analytics, and Science

• You value variety over depth—this is a wide domain with lots of opportunities

• You're a driving force behind decisions, whether defining the roadmap, landing project scope, or pushing for a launch

• You excel at prioritisation with lots of different inputs and…