Technical Consultant; AI

Requirements Must haves

• Communication skills (written & verbal)
• Strong knowledge of the Microsoft Copilot ecosystem including Power Platform
• Demonstrable experience of Business Process Automation including integrations to 3rd party systems
• Strong hands‑on experience with Microsoft Copilot Studio, designing and deploying custom AI agents
• Strong experience working in a consulting or customer‑facing delivery role
• Knowledge of the Microsoft Modern Work ecosystem

• Custom Application development
• Experience of Microsoft Dynamics ecosystem
• Data science experience, including AI model performance validation
• Background in MS Teams voice ecosystem, including Contact Centres

• Engaging and relatable
• Being a team player
• Critical thinking skills
• Ability to map business challenges to Copilot‑powered AI solutions

• Review/technical oversight for customer pre‑sales engagements
• Responsible for end‑to‑end stages of delivery including survey, design, build and commissioning of MS Copilot services
• Design and host pre‑sales and post‑sale workshops with customer stakeholders
• Creation of AI solutions for customers using Copilot Studio
• Author documentation capturing customer requirements and consulting outputs
• Work flexibly to meet project deadlines, which may include working out of standard Mon‑Fri 9‑5 hours at times
• Help support the ongoing relationship with customers, including assisting during support issue escalation for complex issues
• Provide technical support for Symity clients which may include out of hours work from time‑to‑time
• Improve Symity collateral to provide better templates and methodologies across all areas
• Contribute to the strategic direction for Symity across the MS Copilot ecosystem
• Contribute to Symity marketing through social media and blogs

Success in this role will be measured by:

• Client consulting: Build strong client relationships and deliver high quality outputs and results
• Technical design: Delivery of high and low‑level design documentation
• Critical thinking: Logical and functional approach
• Work as a team: Own and deliver artefacts with key content digestible for multiple audiences (internal and client)

Private healthcare, Medicash cashback, life assurance, workplace pension, cycle‑to‑work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.