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Strategic Service Delivery Lead
Job in
Jersey Marine, Neath, Neath Port Talbot, SA11, Wales, UK
Listed on 2026-08-04
Listing for:
ECS Resource Group Ltd
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
ECS Resource Group Ltd is seeking a Service Delivery Manager to be the primary contact for assigned customers, ensuring contractual commitments are met while identifying opportunities for service and revenue enhancement.
This customer-facing role requires collaboration across teams to manage relationships, deliver clear reporting, monitor KPIs and SLAs, and drive improvements. ITIL V4 Foundation is essential; familiarity with ITSM tools such as Service Now and strong MS Office skills are expected.
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