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Senior IT Service Desk Lead — Mentoring & SLA Expert

Job in Neath, Neath Port Talbot, SA11, Wales, UK
Listing for: Marston Holdings
Full Time position
Listed on 2026-08-05
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 27000 - 33000 GBP Yearly GBP 27000.00 33000.00 YEAR
Job Description & How to Apply Below

Marston Holdings is seeking a Senior Service Desk Analyst in Neath, Wales. You will lead a busy Service Desk, mentor colleagues, and drive improvements while delivering high quality support to customers.

The role requires an ITIL qualification and 2+ years in IT Service Desk or technical support, with strong incident management and KPI-focused performance. A customer-first mindset and effective stakeholder communication are essential.

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Position Requirements
10+ Years work experience
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