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Senior IT Service Desk Lead — Mentoring & SLA Expert
Job in
Neath, Neath Port Talbot, SA11, Wales, UK
Listed on 2026-08-05
Listing for:
Marston Holdings
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Marston Holdings is seeking a Senior Service Desk Analyst in Neath, Wales. You will lead a busy Service Desk, mentor colleagues, and drive improvements while delivering high quality support to customers.
The role requires an ITIL qualification and 2+ years in IT Service Desk or technical support, with strong incident management and KPI-focused performance. A customer-first mindset and effective stakeholder communication are essential.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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