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Senior Service Desk Lead – ITIL & Mentorship Focus
Job in
Neath, Neath Port Talbot, SA11, Wales, UK
Listed on 2026-08-30
Listing for:
Marston Holdings
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Marston Holdings in Neath, Wales, seeks a Senior Service Desk Analyst to join our Technology team. You will be a trusted technical leader, mentoring peers and driving service improvements while delivering outstanding support to customers.
You will escalate complex issues, coach first and second line analysts, coordinate daily desk operations, and work with IT teams to meet SLAs and KPIs, ensuring high-quality service delivery. ITIL qualification and 2+ years' experience preferred.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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