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Service Desk Analyst: First-Line Support & Problem Management
Job in
Jersey Marine, Neath, Neath Port Talbot, SA11, Wales, UK
Listed on 2026-09-03
Listing for:
Island of Jersey
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Island of Jersey is seeking a Service Desk Analyst to join our Jersey team. This role is suitable for someone starting a technology career or looking to advance in IT support.
You will provide first-line support to C5 clients, ensure SLAs are met, and log and manage reported issues. The role combines reactive problem-solving with proactive trend analysis for root-cause resolution, plus reporting and auditing calls to ensure clarity and timely updates.
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