Service Desk Analyst
Job in
Jersey Marine, Neath, Neath Port Talbot, SA11, Wales, UK
Listed on 2026-09-03
Listing for:
Island of Jersey
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Analyst
Job Description & How to Apply Below
We have an opportunity available for a Service Desk Analyst to join our Jersey team.
We're welcoming applications from individuals who are ready to launch their journey into the world of technology or take their existing career to the next level.
The role involves providing first-line support to C5 clients, ensuring that Service Level Agreements are met and offering a point of contact to log and manage reported issues. This includes both reactive support and proactive problem management and trending to identify common issues for root cause resolution. Additionally, the role involves reporting and auditing calls logged within the Service Desk system to guarantee clarity, timely updates, and quality.
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