IT​/AV Engineers Port Talbot

Position: IT / AV Engineers Port Talbot
IT / AV Engineers  Port Talbot

Location:

Port Talbot, Wales

Contract:

2 months initially, with the possibility of extension to a 3rd month
IR35 Status:
Inside IR35
Salary/Rate:
Dependent on experience
Start:  Immediate / Imminent
Positions:  3 Engineers
Driving Licence:  Required
Own Transport:  Essential

Role Overview
We are seeking  an experienced IT / AV Engineers  to provide onsite services across  Port Talbot and Llanelli
This is an  inside IR35 contract opportunity , initially for  two months , with the possibility of extending for a further month.
The successful engineers will provide onsite  AV installation, IT hardware support, endpoint and server deployment , as well as general workplace IT services.
Due to the requirement to travel between client sites, a  full driving licence and own means of transport are essential .

Key Responsibilities
AV & IT Deployment
Install, configure and support AV equipment and related IT hardware.
Deploy endpoints, workstations and servers.
Carry out hardware installations, moves, additions and changes (IMAC).
Validate service requests and prepare equipment prior to deployment.
Coordinate equipment logistics, installation and collection.
Provide onsite technical support to end users.
Workplace IT Support
Diagnose and resolve workplace IT incidents.
Restore services quickly in line with agreed priorities and SLAs.
Escalate and coordinate issues with third-party suppliers where required.
Maintain accurate service records and ensure incidents are properly closed.
Provide onsite support to priority/VIP users where required.
Support walk-in / desk-based IT services, including device handouts and returns.
Assist with hardware orders, equipment logistics and printer replacements.
Problem Management
Identify, investigate and document recurring workplace IT issues.
Log, prioritise and manage problems through to resolution.
Work with internal teams and third parties to identify root causes.
Implement corrective actions to help prevent recurring incidents.
Maintain accurate documentation and service records.
Asset & Configuration Management
Maintain accurate IT asset and configuration records.
Manage equipment installations, returns, replacements and disposals.
Maintain appropriate stock levels and support equipment logistics.
Ensure all asset activity complies with policies, procedures and systems.
Essential Requirements
Previous experience in an  IT Engineer / Desktop Support / Infrastructure / AV Engineer  role.

Experience with  AV equipment installation and support .
Experience deploying and supporting  endpoints and/or servers .
Strong troubleshooting and incident-resolution skills.

Experience with IMAC activities and IT asset management.
Good customer-facing and communication skills.
Ability to work independently onsite and as part of a wider service team.
Full driving licence.
Own vehicle/transport is essential.
Flexibility to travel between  Newport, Port Talbot and Llanelli .
Contract Details
Initial 2-month contract
Potential  1-month extension
Inside IR35
Rate/salary dependent on experience
Immediate/imminent interview and placement process